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Linda Manor Extended Care Facility is committed to delivering high-quality care. We are accredited by The Joint Commission with the Gold Seal of Approval™ and have earned two deficiency-free state surveys during our annual Department of Health inspections.
Recent Recognition and Awards
Year after year, we earn recognition from national quality organizations, but it is the satisfaction of our patients, residents, and families that truly means the most to us. Some of the recent accolades we have received include:
- The Joint Commission Gold Seal of Approval™ accreditation
- 2015 – 5 Star rating from the Centers for Medicare and Medicaid Services (CMS)
- 2015 – Deficiency-free state survey
- 2015 – My InnerView survey “Excellence in Action” awards for both Customer and Employee Satisfaction
- 2013 – Gold – Excellence in Quality National Quality Award from the American Health Care Association/National Center for Assisted Living (AHCA/NCAL)
Top 10% of Facilities Nationwide in Patient Satisfaction
In 2015, positive feedback on National Research Corporation’s My InnerView survey placed Linda Manor Extended Care Facility in the top 10% in the nation for customer satisfaction for the sixth year in a row.
Top 7% of Facilities Nationwide in Employee Satisfaction
In 2015, positive feedback on National Research Corporation’s My InnerView survey placed Linda Manor Extended Care Facility in the top 7% in the nation for employee satisfaction for the fifth straight year.
Committed to Excellence
National Research Corporation’s 2014-2015 “Excellence in Action” awards for both Customer Satisfaction and Employee Satisfaction, ranking Linda Manor Extended Care Facility among the top 10 percent nationally with respect to how highly residents and family members would recommend to others and employees would recommend as a place to work. This is the fifth straight year Linda Manor Extended Care Facility has earned the “Excellence in Action” award for customer satisfaction and the fourth year in a row for the employee satisfaction recognition.
National Quality Award
American Health Care Association/National Center for Assisted Living (AHCA/NCAL) Quality Awards – 2013 Gold – Excellence in Quality
Gold Quality Award – Linda Manor Extended Care Facility is one of only five centers in the country to earn a 2013 Gold-Excellence in Quality National Quality Award from the American Health Care Association and the National Center for Assisted Living. This recognizes Linda Manor Extended Care as a model of excellence in long-term care.
“The centers that have earned a Gold National Quality Award deserve to be recognized as some of the best in the nation.” –Ed McMahon, Chair of the AHCA/NCAL National Quality Award Board of Overseers
The AHCA/NCAL National Quality Award is a progressive three-step process that encourages continuous learning and development of integrated quality systems to achieve performance excellence. Each progressive step requires a more detailed and comprehensive demonstration of quality integration and performance. The criteria for each step is based on the Baldrige Performance Excellence Program’s core values and concepts.
The Gold – Excellence in Quality award recognizes best practices in leadership, strategic planning, customer focus, process management and results. Only 28 care centers have achieved this level of quality recognition since the program began in 1996.